Resume
Action oriented program manager adept at designing and building data-focused online communities and employee engagement programs. Has five+ years working remotely a part of fully distributed global workforces, and enjoys working on teams or one-on-one to create enhanced member experiences, thoughtful communications, and improved results.
Experience
PeoplePath
Vice President of Customer Advocacy
January 2021 to Present
San Diego, CA
Syracuse University
Adjunct Professor
January 2013 to Present
Syracuse, NY
Oliver Wyman
Global Manager Alumni & Community
June 2016 to December 2020
New York, NY
San Francisco State University - Big Data & Analytics
Reference Name
June 2020 - June 2021
San Francisco, CA
The Social Element
Senior Account Manager - Oprah Winfrey/OWN
2014-2016
2U
Community Strategist / Communications Manager
2011
Sogang University Language School
English as a Second Language Teacher
2007-2009 Seoul, South Korea
William Morris Endeavor
Contracts Administrator / Executive Assistant
2004 - 2007 New York, NY
Education
B.S. Speech Communications
Syracuse University
May 2004
Big Data & Analytics Certificate
San Francisco State University
November 2020
Accomplishments / Publications
Mirror Awards Judge
Mirror Awards
2013 - Present
Feel the churn: Exercising talent management practices to support a climate for career mobility
Business Horizons Journal
Published November 2023
#cmgrchat Co-Founder
TheCommunityManager.com
2010 - 2015
Skills
Program / Project Management
Community Building & Strategy
Alumni / Ambassador Programs
Education / Training
Customer Engagement & Retention
Writing / Public Speaking
Appearances
ICAN2 Conference²
Presenter: Key Performance Indicators of a Mature Alumni Program
New York, NY 2019
SHRM Magazine Cover Story
”Why Companies Should Stay Connected with Ex-Employees”
2018
CAPS Conference
Presenter: Metrics of a Mature Community
Missoula, MT 2019
PRNews Story
Differences Between a Social Media and Community Manager
2019